State Farm® Insurance Agent Merritt Massey

"Kimber, Justin is your personal trusted advisor always at your service. Thanks for your business. Merritt Massey"

"Heath, Well done! I couldn't have said it better myself. Thanks for your business. Merritt Massey "

"Lee, Thanks for your kind words. Our goal is to be a trusted advisor. Thanks Merritt Massey"

"Moriah, Thanks for your kind words. We are also sad that Jasper is going back to the Big City. Jasper has been awesome to work with and he will be missed. I told him he is welcome back anytime if he finds the grass is not greener in Metro Atlanta. You know those young people. They are attracted to those bright lights and the hustle and bustle. God's speed to you Jasper. If you don't find what you are looking for come on back. Moriah thanks for your business. Merritt Massey "

"Mike, Thanks for your kind words. Please let me know if we can be of service to you. Thanks for your business. Merritt Massey"

"Phillip, Thanks for you letting us be your trusted advisor. When your policies are issued an onboarding appointment will be scheduled so you can review your policies and ask any questions. Thanks for your business. Merritt Massey "

"Marshall, It is very rare that I get a complaint about State Farm automobile claims department. My agency assists our customers on average with 2 automobile claims per day. I think we would all agree that if I were getting complaints or if there were unhappy customers with automobile claims they would be showing up in my Google Reviews. If you will take the time to look at my Google Reviews you will find yours is the only one. With that being said I take any complaint of any kind seriously so this morning I instructed my team to research the facts, documents and give me all the information related to your claim. Here is a brief synopsis of my research. It appears you did an online vehicle purchase in Florida and hired a vehicle transportation company to ship the vehicle to you in Georgia. It appears that the vehicle transportation company that you hired sublet the transportation of the vehicle to a third party and that third party damaged the vehicle during transit. The insurance company for the transportation company you originally contracted denied the claim on your vehicle because the company was not in possession of your vehicle at the time of loss. The insurance information for the third party transportation company was not listed on the Sheriff's report. You contacted my agency for assistance because the process had become too time consuming. Because you had an insurance claim declination letter from the insurance company for the transportation company you had originally hired State Farm accepted the claim as an uninsured motorist claim. As trusted advisors for our clients we coach our clients on how to have the best claims experience. If you did a survey of all the major body shops in the local area they all like doing repair work for State Farm because State Farm automobile claims department pays a fair amount for the body shop to complete a quality repair. If a customer uses an in network shop the customer gets a warranty for the repair. We coach our clients to choose a body shop (in network or out of network- their choice) and let the body shop work with the automobile claims department on the estimating and repair. Yes, also with requesting supplemental payments ( a frequent occurrence) for missed or hidden damages. Many times the body shops will find hidden damages when the vehicles are disassembled for repair and they are very familiar with how to request supplemental payments. It is not very often that customers try to micromanage the estimating and repair process but when they do there is the rare situation that they do not have a wonderful automobile claims experience. In my humble opinion that is what has happened in this situation. At this point all I can do is to apologize and say I am sorry you didn't have a first class experience with State Farm auto claims. This is a disappointment to me and my team because we work very hard to have satisfied customers that will give us a 5 Star Google Review. Merritt Massey "

"Jannie, Over the years I see you have attempted to get quotes from 14 different State Farm agents. Please tell the truth. You don't have current automobile insurance on the vehicle you wanted a quote on. If you don't have current automobile insurance you don't have a premium for comparison. Today you were NOT given an automobile insurance premium quote from State Farm because you were ineligible. Why would you intentionally try to hurt State Farm and my team by leaving a 1 star review and making a statement that is not true? Merritt Massey "

"Eve, Thank you for your kind words I appreciate your business. If we can be of service to you please let me know. Thanks Merritt Massey"

"Claude, Thanks for the Google review. Giving a client a clear explanation, asking the client if they understand, and if they have any additional questions is how my team and myself became trusted advisors to our clients. Thanks for your business. Merritt Massey"

"Sebastian, Thank you. I really appreciate the kind words. I am humbled that God has blessed me with the ability to be a counselor / trusted advisor. May God bless you in 2025. Merritt Massey "

"Vanessa, We love to find clients discounts to save them money on their car insurance and homeowners insurance. Service after the sale keeps the client happy. Hazel Dennis does an excellent job helping our clients with claims. Ask your friends in Milledgeville, Eatonton, Lake Sinclair and Lake Oconee to give us a chance to save them money on their insurance. Thanks Merritt Massey"

"Du'vorious, How nice of you to help your Uncle. Thank you for your kind words about Jasper. If you have friends or relatives that need the same Good Neighbor Service that Jasper gave your Uncle refer them to Jasper. Thank you for your business. Merritt Massey"

"Hampton, Thanks for your kind words. David is a true asset to this agency. He is a trusted advisor to our clients. If you have family or friends that could benefit from a trusted advisor refer them to David so they can receive the same kind of Good Neighbor service you received. Like A Good Neighbor State Farm Is There. Thanks for your business. Merritt Massey "

"Hi Ron, Katelynn is a true asset to my State Farm agency. I am proud of her. She is always looking for ways to reduce the client's insurance premiums with discounts. That is what it means to be a trusted advisor.  Thanks for your business these many years. Merritt Massey"

"Thanks Chris for your kind words. You made my day. Please let us know how we can be of service. Don't forget your discounts. Merritt Massey"

"Courtney, Thank you for your kind words. This is what we strive to do for each client. Thanks for your business. Merritt Massey "

"Tianeshiana, Thanks for your kind words and your business. Please call on me if I can be of any assistance. Merritt Massey"

"Kyle, Thanks for your kind words. Leah is a huge asset to my agency. Thank you for your business. Merritt Massey"

"Mark, Thanks for your kind words. We strive to be the trusted advisor. Thank you for your business. Merritt Massey "

"Jim, Thanks for your business and your kind words. Finding ways to lower premiums is saving money and I like to save people money. This is all about being a client's trusted advisor. Merritt Massey"

"Ken, Thanks for your kind words and confidence. Our goal is to be the client's trusted advisor at claim time or while saving people money on their auto, home, life, business, boat, supplemental medical, and disability insurance. Thanks for your business. Merritt Massey "

"Karen, Thanks for your kind words about Katelynn. She strives to fill the role as your trusted advisor. She is very detail oriented. Please call if we can be of service. Thank you for your business. Merritt Massey"

"Isadora, Thanks for your kind words. It's our pleasure. Being a client's trusted advisor is why we are here. In your service. Merritt Massey"

"Terri, I appreciate your business. Please call on me if I can be of service. Thanks Merritt Massey"