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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Christian Tuft

October 14, 2023

5  out of  5 rating by Christian Tuft
"I highly recommend this agency! I had the pleasure of speaking with Heather and Justin! Heather was very nice and professional while I was giving her my information! She told me the process step by step and what to expect when I revived a call back. When Justin followed up with the quote he was very knowledgeable, quick, and professional! He got exactly the coverage I needed! I couldn’t ask for better service!!"

Margo Candelario

September 29, 2023

5  out of  5 rating by Margo Candelario
"Justin Burch was extremely knowledgeable! He answered all of my questions and performed his job with patience and courtesy. I have been with this agency for 27 years and can't imagine using anyone else. This world could use more Justin Burch's, it would make life choices so much more enjoyable!"

River Valley Estates River Valley Estates

September 12, 2023

5  out of  5 rating by River Valley Estates River Valley Estates
"Very attentive and professional"

Kelly McMillan

August 22, 2023

5  out of  5 rating by Kelly McMillan
"They are an amazing team! Katelyn is phenomenal and always helpful! High recommend State Farm!"

Nina Dimitrova

August 11, 2023

5  out of  5 rating by Nina Dimitrova
"The staff is very kind, explained everything, help to understand and was very good professional!"

Carly Campbell

August 8, 2023

5  out of  5 rating by Carly Campbell
"I came in to see Taylor to get a quote on my 2021 camaro. She was a very professional and collected individual that helped me with all my needs!!"

James Burch

July 31, 2023

5  out of  5 rating by James Burch
"Great and easy company. They helped me figure out the odds and ends on my car and home insurance policies. Justin was especially helpful"

Kara Firesheets

July 25, 2023

5  out of  5 rating by Kara Firesheets
"Katelynn has been very helpful throughout the home insurance quoting process and has been very fast in response. I would definitely recommend her!"

Dawn Monk

July 7, 2023

5  out of  5 rating by Dawn Monk
"Katelynn is always so helpful, professional, and is very quick with getting me the best and most accurate quotes and information. I am so glad I found katelynn and the Merritt Massey team!!"

Morris Graybeal

June 21, 2023

5  out of  5 rating by Morris Graybeal
"Recently I had the experience of working thru State Farm to have my roof replaced due to a hail storm. The roofing company contacted State Farm and worked out all the details at which time an inspector came to the house and examined the roof and said it would definitely need replacing. He immediately sent word back to me that State Farm would pay for the entire project plus the amount they stated was greater than I expected. Our roofer told me he would place a better shingle on my home as a result of the amount State Farm was paying me. Within just a few days I had the partial check from State Farm and the roofer proceeded to schedule a time to redo the roof. Immediately after the roof was completed, I had a State Farm representative contact me and told me how to go online and have the balance of the funds sent to my bank account. This was done overnight. I could not be happier with the way State Farm handled this entire roofing project from start to finish."

Patrick Knighton

May 30, 2023

5  out of  5 rating by Patrick Knighton
"We were looking into swapping insurance companies. We used Taylor Knighton for help. She was awesome. She told us what to get from our other insurance company for comparison. She then compared price and coverage. She let us know what the differences were. She was very professional and knowledgeable. Great experience."

Carol Haller

May 25, 2023

5  out of  5 rating by Carol Haller
"We have moved from San Diego to Georgia. We had State Farm in San Diego for 40 years or more. The transition to Statefarm was made very easy thru this agent. Katelyn was very nice and professional.. see are so glad we stuck with Statefarm."

stephen hilton

May 10, 2023

5  out of  5 rating by stephen hilton
"My agent was incredibly nice. He made the process of getting insurance simple."

Chris Morris

April 27, 2023

5  out of  5 rating by Chris Morris
"Always excellent and professional service!! Katelynn is super knowledgeable and helpful. Merritt and Jan Massey are two of the finest people in Milledgeville."

Lee Gillis

April 24, 2023

5  out of  5 rating by Lee Gillis
"Rapid response to my questions and friendly customer service."

George Mixon

April 21, 2023

5  out of  5 rating by George Mixon
"Merritt Massey and his associates (currently Justin Burch is assisting me) have been extremely helpful every since I began working with them. I'm confident they have my best interests in mind, for example recommending to me that I have my roof assessed for damage after a recent hailstorm. Very professional."

Kirk Bauer

April 4, 2023

5  out of  5 rating by Kirk Bauer
"Katelynn has been so helpful in getting our new policies here in Milledgeville after our cross county move. Very responsive and efficient. Shortly after, we had a hail storm that damaged our roof and they were very kind and effective in getting our claim started. I recommend this agency highly!"

Noland White

March 15, 2023

5  out of  5 rating by Noland White
"Merritt, Jan, and the rest of the crew are awesome! We have been with Merritt Massey State Farm for many years, and they have always been quick to answer questions and have never failed to go above and beyond to assist when we've had a claim."

lily ford

February 3, 2023

5  out of  5 rating by lily ford
"This agency helped me greatly even with my busy schedule! I felt accommodated and they gave me best deal possible! I’d recommend to anyone looking for an insurance company that will take care of them."

London D

January 16, 2023

5  out of  5 rating by London D
"I recently visited my local state farm to see about a quote for my car. I spoke with Taylor and she made my visit a breeze. Will definitely continue business here!"

kelly Tresider

January 6, 2023

5  out of  5 rating by kelly Tresider
"Fantastic insurance agency! Professional and pleasant to work with. My only regret is not switching sooner!"

yvonne frashier

January 4, 2023

5  out of  5 rating by yvonne frashier
"Great Experience"

Al Futch

October 25, 2022

5  out of  5 rating by Al Futch

Elisha Ingram

October 18, 2022

5  out of  5 rating by Elisha Ingram
"I have been with this company for years. I am very pleased and this team never disappoints when it comes to customer services."

Laura Burch

September 30, 2022

5  out of  5 rating by Laura Burch
"Earlier this month I swapped my coverage from one State Farm branch in Atlanta to this local branch and I’m so happy with the move! Everyone in the office is incredibly helpful and kind. I highly recommend their services! Justin was especially helpful in answering all my questions and making the move painless."